After-Sales Service

After-Sales Warranty Policy

We are committed to providing every customer with exceptional after-sales support, so you can shop with complete peace of mind.

🛡️ Free Replacement — Within 1 Year

If your product is damaged within 1 year of receipt due to non-human causes, we will provide a free brand-new replacement. (Damage caused by misuse, abuse, or intentional force is excluded.)

🔧 Free Repair — Within 3 Years

If your product is damaged within 3 years of receipt, we will provide free replacement parts and free on-site repair service.

🔩 Paid Repair — Within 10 Years

If your product is damaged within 10 years of receipt, we offer paid replacement parts and paid repair service to keep your product running long-term.

To submit an after-sales request, please contact our customer support team. We will arrange a solution for you within 1 business day.